Shipping and Delivery Policy
Last updated: 8 November 2026
This policy covers what Yellow sends you by post. Today that is the Evidence Journal, sold at yellowforhormones.com/journal. We pack and ship every order ourselves. Your blood test is not shipped: our diagnostics partner collects your sample at home.
1. Where we deliver
We deliver anywhere in India. We do not ship outside India yet. If the courier cannot reach your pincode, we tell you within two working days of your order and refund you in full.
2. What delivery costs
Delivery is free. The price you see is the price you pay, with delivery included. You pay online when you order. We do not offer cash on delivery.
3. How long it takes
- We pack and send your order within two working days of your payment.
- Most orders reach you in about a week from the day you pay.
- The North East, Jammu and Kashmir, Ladakh, the Andaman and Nicobar Islands and Lakshadweep can take a few days more.
- Festivals, strikes and bad weather can slow the courier. If that happens, we tell you.
4. Tracking your order
When we send your order, we email you the courier’s name and your tracking number. If you do not get this email within three working days of paying, write to us at [email protected].
5. Your address and phone number
Check your address, pincode and phone number before you pay. The courier calls this number if they cannot find you. We share your name, address and phone number with the courier only to deliver your order.
Buying it for someone else? Put their name, address and phone number for delivery. We do not put the price inside the parcel.
6. If the parcel comes back to us
If the courier cannot deliver your order and returns it to us, we contact you and send it again once, at no cost to you.
7. If it arrives damaged or wrong, or does not arrive
- Damaged or wrong edition: email us within seven days of delivery, with a photo of the journal and the parcel. We send you a new copy at no cost. You do not need to send the first one back.
- Not arrived: if your order has not reached you fifteen days after we sent it, email us. We find it with the courier, or send you a new copy at no cost.
8. Returns
If you change your mind, you can return the journal within seven days of delivery, as long as it is unused and in the condition it came in. Email us first, and we tell you where to send it. You pay for the return post. We refund the full price once it reaches us.
A journal you have written in cannot be returned, unless it arrived damaged or was the wrong edition.
9. How long refunds take
We start a refund within three working days of agreeing it. Your bank or card issuer then takes its own time to show it, usually five to ten working days. Refunds go back to the payment method you used.
10. How to reach us
For anything about your order, email [email protected] with your name and the email you paid with, or see the Contact page for our full details. Complaints can be raised with our Grievance Officer, Chandni A Menda, at [email protected].